Opened on Monday 4th March 2019, last updated
After consulting with Globus support, we have applied a fix to the Crane, Tusker, and Attic endpoints. Activations, transfers, and shared endpoints all appear to be operating normally at this time. Users are encouraged to check the status of shared endpoints, as well as any transfers initiated in the past two weeks to ensure they completed successfully. It may be necessary to renew activations in order for transfers to finish. We will continue to monitor to ensure there are no further issues. If you encounter any problems, please contact firstname.lastname@example.org.
Unfortunately the fix did not resolve the issue. We have created pause rules for all affected HCC endpoints, so at this point the Globus service is non-operational for Attic, Crane, and Tusker. We are continuing to work with Globus support to resolve this problem.
We have deployed a fix to all HCC endpoints and activations appear to be operating normally. We will continue to monitor to ensure there are no further issues.
We have identified the root cause of the issue as an expired certificate. We are continuing to work with Globus support to resolve the problem as soon as possible.
New activation for endpoints on HCC resources (Crane, Tusker, Attic) is currently not working. It will not be possible to transfer files to endpoints that have not been activated in the last 7 days until this issue is fixed. HCC is working with Globus support to correct the problem as soon as possible. In the meantime, SCP/SFTP may be used instead to transfer files to or from HCC resources.