Affected services:

  • Globus

HCC Globus endpoint activation failing

Opened on Monday 4th March 2019, last updated

Resolved

HCC Globus endpoint activation issue has been resolved.

Posted by Josh Samuelson

Monitoring

After consulting with Globus support, we have applied a fix to the Crane, Tusker, and Attic endpoints. Activations, transfers, and shared endpoints all appear to be operating normally at this time. Users are encouraged to check the status of shared endpoints, as well as any transfers initiated in the past two weeks to ensure they completed successfully. It may be necessary to renew activations in order for transfers to finish. We will continue to monitor to ensure there are no further issues. If you encounter any problems, please contact hcc-support@unl.edu.

Posted by Adam Caprez

Investigating

Unfortunately the fix did not resolve the issue. We have created pause rules for all affected HCC endpoints, so at this point the Globus service is non-operational for Attic, Crane, and Tusker. We are continuing to work with Globus support to resolve this problem.

Posted by Adam Caprez

Monitoring

We have deployed a fix to all HCC endpoints and activations appear to be operating normally. We will continue to monitor to ensure there are no further issues.

Posted by Adam Caprez

Identified

We have identified the root cause of the issue as an expired certificate. We are continuing to work with Globus support to resolve the problem as soon as possible.

Posted by Adam Caprez

Investigating

New activation for endpoints on HCC resources (Crane, Tusker, Attic) is currently not working. It will not be possible to transfer files to endpoints that have not been activated in the last 7 days until this issue is fixed. HCC is working with Globus support to correct the problem as soon as possible. In the meantime, SCP/SFTP may be used instead to transfer files to or from HCC resources.

Posted by Adam Caprez